The hourly rate is based on the number of hours you book for. There is a minimum of 2 hours on most days. You can make an unlimited number of stops during the time you have booked. Hourly rates are only available for local trips. If you are looking to go a long distance a transfer rate will be required (eg trip to Whistler or Seattle). Hourly bookings that do not begin in the Lower Mainland may have a travel time charge applied.

A point to point transfer is a flat rate that is charged for a trip from one destination to another. This is also known simply as a transfer. Point to point transfers do not include any extra stops. Extra stops can be arranged for an additional charge. Transfers are not based on a specific length of time rather they are based on the distance. The benefit of a transfer rate is that there are no additional charges if there is heavy traffic since the rate is based on the pick up and drop off addresses rather than time. They work great for trips where the passengers are looking to go for dinner, to a club or be transported to Whistler in addition to any other destinations you have in mind.

We recommend booking your vehicle as soon as you are able to since limousines tend to book very early. You do not want to wait to long and not be able to secure the limo you would like. A number of our vehicles book up to a year in advance for weddings. You can always contact our office to check availability for the limo you are interested in.

You can reserve a specific limo with a minimum 4 hour booking

We accept changes to the pick up time with a minimum of 24 hours notice by either fax or email. We also accept changes with a minimum of 2 hours by phone.

Cancellations are accepted by email or fax only. If you fail to cancel before the time frames detailed below you will be charged in full for the order.

Domestic Airport Transfers: Elysian Chauffeur Services requires that cancellations be received no less than 12 hours prior to pick up time if called in to the office in addition to emailing or faxing the cancellations. Round trip Orders must be cancelled as 2 separate orders.

International Airport Transfers (Outside Canada): Elysian Chauffeur Services requires that cancellations be received no less than 72 hours prior to pick up time. Round trip orders must be cancelled as 2 separate orders.

Hourly Charters, Point to Point transfers, Specials & Tours: Elysian Chauffeur Services requires that cancellations be received no less than 72 hours prior to pick up time with valid reason. Limo bus deposits will be non-refundable

Wedding & Grad Packages: Elysian Chauffeur Services requires that cancellations be received no less than one month prior to pick up time & deposit will be non refundable

Special Events(eg New Years): Cancellations received a minimum of 14 days prior to the trip will not incur a cancellation charge. Cancellation received 7-13 days prior to the trip will be charged a 50% cancellation fee. All cancellations received fewer that 7 days prior to the trip will be charged in full. I agree to pay the entire contract price if the cancellation policy is not followed. Speciality vehicles including our stretch Rolls Royce Replica, stretch Mercedes Replica and Vintage cars have a 50% non-refundable deposit due when the booking is made

If you fail to cancel before the cancellation window has passed the entire balance will be charged.

No belongings may be left in the limo during a transfer but can be accommodated with a vehicle that is booked hourly, on call or during a split.

Our vehicles have all the latest audio and video equipment, including iPod connectivity, however, the choice of media is left to the taste of our clients

We will give you a 30 minute grace period, after which you would be charged by quarter hour (15 minutes) increments of that vehicles current hourly rate.

In most cases the minimum is 2 consecutive hours. Weddings between 12pm-6pm on Saturdays are a 4 consecutive hour minimum. Graduations are a 4 hour consecutive minimum.

The best option for nightclub transfer is typically a round trip transfer. We can pick you all up at one address and take you to a club. After the club we will pick you up and return you to one address. Another option is to book the 2 consecutive hour minimum hourly rental and we can pick up or drop off everyone individually.

No belongings including luggage may be left in the limo during a transfer but can be accommodated with a vehicle that is booked hourly, on call or during a split.

We will gladly extend the time you have booked as long as the vehicle has no trip afterwards. Extra charges will be apply at the hourly rate.